It applies to all services provided by Aurex Coast AI Solutions. By accessing our platforms or APIs, you signify your full agreement to these terms. This document outlines the systematic protocols for data collection, processing, and protection.
1. Information We Collect
We gather and process the following information:
- Personal identifiers including full names, email addresses, and phone numbers.
- Financial details related to billing and professional company information are managed securely.
- Interaction data, including text submitted for synthesis and resulting audio files.
- Technical metadata such as IP addresses, browser types, and device operating systems to ensure platform compatibility.
- Cookies used to track user sessions and preferences.
2. How We Use Your Information
Your information is used for the following purposes:
- Facilitating the generation of high-quality AI voice content.
- Managing user accounts and facilitating secure subscription payments.
- Optimizing AI model performance and overall platform functionality.
- Providing efficient customer support and security updates.
- Maintaining compliance with legal and regulatory frameworks.
3. AI Data Processing & Machine Learning
- Text inputs are processed temporarily solely to produce the requested speech output.
- Anonymized data may be used to refine and improve the accuracy of our AI algorithms.
- Aurex Coast AI Solutions maintains the integrity of your content and does not claim ownership of your original text uploads.
- Users act as the sole custodians and remain responsible for the legality of their materials.
4. Voice Generation & Synthetic Media Disclaimer
- Users acknowledge the synthetic nature of AI-generated audio outputs.
- Activities such as fraud, impersonation, or creating malicious misinformation are strictly prohibited.
- Imitation of celebrities or public officials without legal authorization is not permitted.
- We reserve the authority to terminate accounts that utilize our technology for unethical purposes.
5. Legal Basis for Processing (GDPR)
- Processing is performed based on explicit user consent and contractual necessity.
- We operate under the guidance of legitimate business interests and legal obligations.
- Security and fraud prevention remain key pillars of our processing justification.
6. Cookies & Tracking Technologies
- Cookies are deployed to keep users logged in and streamline the user experience.
- These tools help us monitor website traffic and performance metrics.
- Users possess the right to manage or disable cookies through their personal browser settings.
7. Sharing of Information
- We work with trusted cloud hosting and AI infrastructure partners.
- Payment information is transmitted via secure third-party gateways; we do not store full card details.
- We may share data with legal authorities if mandated by law or to protect our services.
- Aurex Coast AI Solutions does not sell your personal data to external advertisers.
8. Data Retention
- Information is kept only as long as is strictly necessary for service delivery and improve the quality of our services.
- We retain data to fulfill legal requirements and enforce our user agreements.
- Users are entitled to request the deletion of their personal data subject to operational constraints.
9. International Data Transfers
- Operations may involve transferring data from Ghana to international servers.
- We implement robust safeguards to ensure global data protection standards are upheld.
- Usage of our services constitutes acknowledgment of these international storage practices.
10. Security Measures
- We employ industry-standard encryption to protect your data during transit and at rest.
- Advanced firewalls and access controls are utilized to prevent unauthorized entry.
- While we maintain high-security standards, users should be aware that no digital system is entirely impenetrable.
11. User Rights
- You retain the right to access, rectify, or request the deletion of your personal data.
- Users may object to specific processing activities or withdraw consent at any time.
- Data portability requests can be directed to our support team for prompt processing.
12. Children’s Privacy
- Our platforms are strictly off-limits to children under the age of 13.
- We do not intentionally collect or process data pertaining to minors.
- Reports of unauthorized data collection involving children will be acted upon immediately.
- We request parents and guardians to contact us directly for the same.
13. Intellectual Property & User Content
- You retain full ownership of the text and content you submit to the system.
- A limited license is granted to us strictly to perform the requested text-to-speech conversion.
- Users must ensure their content does not:
- Infringe upon third-party copyrights.
- Trademarks.
- Must violate our Privacy Policy.
- Should contain illegal content.
14. Fraud Prevention & Abuse Monitoring
- We utilize automated systems to monitor for platform abuse and fraudulent activity.
- Regular security audits ensure that our AI safety standards remain current.
- Accounts identified as engaging in malicious behavior face immediate suspension.
15. Third-Party Services
- Our platform may integrate external tools for enhanced functionality.
- We are not accountable for the privacy policies or practices of these third-party entities.
- We encourage users to review the privacy documentation of third-party integrations independently.
16. Updates to This Privacy Policy
- We reserve the right to modify this policy periodically to reflect operational changes.
- Substantial updates will be communicated through our website.
- Continued use of our services implies your acceptance of the updated privacy terms.
17. Contact Us
Reach out to Aurex Coast AI Solutions for any inquiries regarding our privacy standards.
Support Email: support@aurexcoastai.com
Corporate Headquarters:
GS-0069-4305 , NII DANYINA-NSE, NEAR ETERNAL NURSING &
HOMECARE,CHOICE-WEIJA, ACCRA, GHANA
