Understanding the financial policies governing your interactions with AI technology is essential for a seamless experience. This guide details the Refund & Cancellation Policy for Aurex Coast AI Solutions, providing clarity on subscription management, service expectations, and payment protocols to ensure you are fully informed before choosing our platform.

This document serves as the official policy for Aurex Coast AI Solutions. The terms provided herein outline the rules governing refunds, subscription cancellations, and general payment procedures. By utilizing our AI Text-to-Speech platform, you signify your full agreement and understanding of these defined policies.

1. Nature of Digital AI Services

• Aurex Coast AI Solutions provides sophisticated digital tools for AI text-to-speech generation, voiceover creation, and audio rendering.
• Services include subscription-based platform access, API usage, and advanced voice customization tools.
• Due to the instant, high-speed nature of digital delivery, our services are considered “consumed” the moment processing begins.
• Once an AI output has been generated, the computational resources have been utilized, making standard returns impossible in a digital context.
• As these services are delivered instantly and digitally, we treat generated outputs as consumed once processing starts.

2. Subscription Cancellation

2.1 Monthly Subscriptions

• Cancellations become effective at the conclusion of your current billing cycle.
• You retain full access to all platform features until your paid period expires.
• We do not provide prorated refunds for partial months of service.

2.2 Annual Subscriptions

• Annual plans are designed for long-term users and can be canceled to prevent future renewals.
• Since these plans offer discounted rates, no automatic prorated refunds are issued after the term has commenced, unless mandated by specific local laws.

3. Refund Eligibility

Eligible Situations

• Instances of verified duplicate payments or unauthorized transactions.
• Documented billing errors directly attributable to our platform infrastructure.
• Proven technical failures that prevent the delivery of services.
• System malfunctions that result in complete failure of audio generation.

Non-Eligible Situations

• General dissatisfaction, “change of mind” requests, or subjective dislike of an AI voice style.
• User errors, such as incorrect text submissions or failure to proofread inputs.
• Failure to utilize allocated monthly credits before they expire.
• Renewal charges that were not canceled prior to the billing date.
• Violations of our Terms & Conditions or account suspensions due to misuse.

4. AI Output Disclaimer

• AI-generated content is subject to variables such as input text quality, language structure, and model selection.
• Users should understand that AI processing is probabilistic; differences in tone, pronunciation, pacing, or emotional range are part of the technology.
• As quality is subjective and dependent on user-provided input, variations in output do not qualify as a basis for refunds.

5. Processing Time for Refunds

• If your refund request is validated and approved, our team initiates the process immediately.
• Refunds typically appear within 7–14 business days, depending on the speed of your specific bank or payment provider.
• Funds are always returned to the original payment method used during the initial transaction.
• Aurex Coast AI Solutions is not responsible for delays stemming from secondary financial institutions.

6. Chargebacks & Payment Disputes

• We encourage all users to reach out to our support team directly to resolve billing concerns before escalating to a bank.
• Initiating a chargeback without prior communication may be flagged as fraudulent or abusive.
• Consequences for unauthorized disputes include immediate account suspension, permanent service bans, and potential collection efforts or legal action.

7. Free Trials & Promotional Credits

• Promotional offers and trials are provided to help users evaluate our technology.
• Unused promotional credits carry no monetary or cash value.
• We reserve the right to revoke, modify, or limit trial access if we detect abuse of the system.

8. API & Enterprise Services

• Corporate and API users may have specific terms outlined in an additional service contract.
• Custom development, API integration fees, and enterprise setup charges are non-refundable as they represent significant resource allocation.

9. Failed or Interrupted Services

• If our infrastructure prevents a successful render, we aim to make it right.
• Resolutions may take the form of service credits, complimentary regeneration attempts, or, in rare cases, partial refunds.
• Each case is decided at the sole discretion of the Aurex Coast AI Solutions management team.

10. Account Suspension & Policy Violations

• We hold a zero-tolerance policy for illegal, unethical, or harmful usage.
• Accounts terminated due to fraud, impersonation, or violation of Terms of Service forfeit any remaining balance or credits.
• No refunds will be granted to accounts closed due to these infractions.

11. Subscription Auto-Renewal

• To ensure consistent service, subscriptions are set to auto-renew by default.
• By subscribing, you authorize us to charge your payment method for the subsequent cycle.
• The responsibility for managing and canceling your subscription before the renewal date rests with the user.

12. Currency & Taxes

• Prices are displayed in accordance with global markets.
• Users are solely responsible for any local taxes or VAT imposed by their specific jurisdiction.
• Processing fees may occasionally be applied based on the payment method selected.

13. Changes to This Policy

• AI technology and regulations evolve rapidly.
• Therefore, we reserve the right to update this policy at any time.
• Changes are effective immediately upon posting to our website.
• Continued access to Aurex Coast AI Solutions after a policy update confirms your agreement to the new terms.

Contact Us

Reach out to Aurex Coast AI Solutions for any inquiries regarding our privacy standards.

Support Email: support@aurexcoastai.com 

Corporate Headquarters:
GS-0069-4305 , NII DANYINA-NSE, NEAR ETERNAL NURSING &

HOMECARE,CHOICE-WEIJA, ACCRA, GHANA